This Shipping Policy provides information about processing, shipping costs, estimated delivery times, and other delivery-related matters for orders placed through Solevixa.com.
1. Processing Time
Orders normally require 1–3 business days to process.
Weekends are not included in the processing period.
Processing may include:
- Reviewing the order
- Confirming payment
- Preparing merchandise
- Packaging
- Creating shipping documentation
- Transferring the parcel to the carrier
Public holidays and unusually busy sales periods may occasionally extend processing.
2. Shipping Rates
Solevixa currently offers the following delivery options:
Standard Shipping — $5.95
Expedited Shipping — $9.95
Free Standard Shipping — Orders of $45 or more
When an order qualifies, free standard shipping will normally be reflected during checkout.
Expedited shipping is not included in the free standard shipping promotion.
3. Estimated Delivery Times
After processing has been completed, estimated shipping times are:
Standard Shipping: 15–25 business days
Expedited Shipping: 7–15 business days
These estimates refer to transit time after shipment and do not include the initial 1–3 business day processing period.
4. Example Order Timeline
An order using Standard Shipping may require:
1–3 business days processing + approximately 15–25 business days transit
An order using Expedited Shipping may require:
1–3 business days processing + approximately 7–15 business days transit
Shipping estimates are provided for guidance and are not guaranteed delivery dates.
5. Free Shipping
Customers whose qualifying order value reaches $45 or more are eligible for free standard shipping.
Eligibility is determined during checkout based on the qualifying order value.
Discounts or other adjustments may affect whether the final order amount reaches the required threshold.
6. Shipping Confirmation
Once an order is shipped, customers may receive an email containing shipment or tracking information.
Tracking information may not become active immediately.
Carriers can require several days to register the first tracking scan.
7. Tracking Delays
Tracking information may occasionally remain unchanged while a parcel:
- Travels between sorting facilities
- Moves between shipping partners
- Passes through customs
- Awaits a local carrier scan
A temporary lack of tracking activity does not necessarily indicate that the package is lost.
8. Delivery Delays
Actual delivery may be affected by circumstances beyond the reasonable control of Solevixa.
Possible causes include:
- Weather
- Carrier congestion
- Customs procedures
- Public holidays
- Seasonal shipping volume
- Transportation disruptions
- Remote destinations
- Local delivery conditions
- Incorrect or incomplete addresses
9. Shipping Address Accuracy
Customers are responsible for entering complete and accurate delivery information.
Before ordering, please review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- ZIP or postal code
- Country
- Contact information
Incorrect information may lead to delivery delays, failed delivery, or return of the package.
10. Correcting an Address
If you notice an address mistake after checkout, contact:
as quickly as possible.
We will attempt to correct the information before shipment, but changes cannot be guaranteed after processing has begun.
11. Multiple Packages
An order may occasionally be shipped in more than one parcel.
When this happens:
- Parcels may have different tracking numbers
- Packages may arrive on different days
- Different shipping partners may be used
Receiving one portion of an order does not necessarily mean the remaining products are missing.
12. Packages Marked Delivered
If tracking shows “Delivered” but you cannot locate your package, please first:
- Check your mailbox
- Check around your property
- Ask household members
- Ask nearby neighbors
- Check with building reception
- Contact the local carrier
In some cases, carrier scans may appear before the package is physically delivered.
If the package still cannot be found, contact solevixa@gmail.com for assistance.
13. Failed Delivery or Returned Packages
Parcels may be returned if:
- The address is incorrect
- Required address details are missing
- Delivery attempts fail
- The package is refused
- The customer does not collect the parcel
Where permitted, shipping, handling, or carrier-related costs may be deducted from an eligible refund for an undeliverable or refused parcel.
14. International Customs
International shipments may be subject to local:
- Import taxes
- Customs duties
- Brokerage charges
- Processing fees
- Other government-imposed charges
Unless specifically stated during checkout, these charges are the responsibility of the customer.
Customs authorities control assessment and clearance time, and Solevixa cannot guarantee how quickly a package will clear customs.
15. Shipping Support
If you need help with delivery or tracking, contact:
Email: solevixa@gmail.com
Store: Solevixa
Website: Solevixa.com
Please include your order number.